Zappos Company Culture
Sheila Goetendía・4 minutes read
The new program will be led by a team consisting of Melissa, Phil, Rachel, Vanessa, Michael, Donavan Robison, Tony Hsieh, Bruce, Even, and Mr. Becker. They have been team members for 5 and a half years, with core values centered around exceptional service, humility, passion, determination, teamwork, embracing change, growth, creativity, and open communication, aiming to spread happiness to both employees and customers, creating a family-like environment where individuals are valued, invested in, and trusted, resulting in a great work experience and exceptional customer service.
Insights
- The team leading the new program consists of long-standing members like Melissa, Phil, Rachel, Vanessa, Michael, Donavan Robison, Tony Hsieh, Bruce, Even, and Mr. Becker, with over 5 years of experience together.
- Zappos prioritizes spreading happiness to employees and customers alike, fostering a familial environment that values each individual, invests in their growth, and trusts them, ultimately leading to a great work experience and exceptional customer service.
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Recent questions
Who are the core members of the team?
Melissa, Phil, Rachel, Vanessa, Michael, Donavan Robison, Tony Hsieh, Bruce, Even, and Mr. Becker.
What are the fundamental values of the team?
Exceptional service, humility, passion, determination, efficiency, positivity, adaptability, growth, adventure, creativity, openness, fun, uniqueness, and open communication.
What is the focus of Zappos?
Spreading happiness to employees and customers, creating a family-like environment, valuing individuals, investing in growth, and providing exceptional customer service.
How does the team approach challenges?
By being determined, adaptable, open-minded, and creative.
What sets Zappos apart in customer service?
Valuing employees, creating a positive work environment, and prioritizing exceptional service.
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Summary
00:00
"Equipo Zappos: Valores, Felicidad y Éxito"
- El equipo que liderará el nuevo programa está formado por Melissa, Phil, Rachel, Vanessa, Michael, Donavan Robison, Tony Hsieh, Bruce, Even y el Sr. Becker, quienes han sido miembros del equipo por 5 años y medio.
- Los valores fundamentales del equipo incluyen entregar un servicio excepcional, ser humilde, apasionado y determinado, hacer más con menos, construir un equipo positivo y un espíritu de familia, abrazar el cambio, buscar el crecimiento y el aprendizaje, ser aventurero, creativo y abierto de mente, crear diversión y rareza, y construir relaciones abiertas y honestas con comunicación.
- Zappos se enfoca en repartir felicidad, tanto a sus empleados como a sus clientes, creando un ambiente familiar donde cada individuo es valorado, invirtiendo en su crecimiento y confiando en ellos, lo que resulta en una experiencia laboral grandiosa y un servicio al cliente excepcional.
