Chapter 7 | Directing | Business Studies | Class 12 | Part 3
Rajat Arora・15 minutes read
Effective communication in organizations is crucial for success, encompassing formal and informal channels to bridge gaps, manage rumors, and ensure psychological well-being. Integrating strategic informal communication can lead to emotional relief, reduce management issues, and foster employee satisfaction, ultimately benefiting the organization in maintaining a positive work environment and minimizing challenges.
Insights
- Communication in organizations involves formal and informal channels, with formal communication being structured and goal-oriented, while informal communication focuses on psychological satisfaction and quick sharing of information, although it can lead to rumors and distorted data.
- Strategic implementation of informal communication within an organization can bridge gaps between individuals, provide emotional relief for employees, reduce management issues, and create a positive work environment, ultimately enhancing employee satisfaction and minimizing managerial challenges.
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Recent questions
What are the two types of organization communication?
Formal and informal
What is the communication process composed of?
Sender, message, encoding, media, decoding, receiver, feedback
How can noise disrupt communication?
External disturbances during a video
What is the definition of communication?
Exchange of ideas, views, messages between individuals
How can informal communication benefit an organization?
By ensuring psychological well-being, quick sharing of information, managing rumors, preventing distortion, and avoiding leakage of confidential information
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Summary
00:00
"Mastering Communication for Effective Leadership"
- Directing master class covering supervision, motivation, leadership, and communication.
- Communication defined as the exchange of ideas, views, messages between individuals.
- Communication process involves sender, message, encoding, media, decoding, receiver, and feedback.
- Noise can disrupt communication, like external disturbances during a video.
- Two types of organization communication: formal (official matters) and informal (personal interactions).
- Formal communication is goal-oriented, systematic, source easily identifiable, impersonal, and can lead to delays.
- Informal communication focuses on psychological satisfaction, quick, prone to rumors, distorted information, and leakage of confidential data.
- Informal communication can be used systematically for organizational benefit by ensuring psychological well-being, quick sharing of information, managing rumors, preventing distortion, and avoiding leakage of confidential information.
14:30
Benefits of informal communication in organizations
- Informal communication within an organization can bridge gaps between individuals, especially in cases of miscommunication or lack of formal interaction, allowing for quick dissemination of urgent information and obtaining genuine feedback from managers.
- Implementing strategic informal communication can lead to emotional relief for employees, reduce management issues, and maintain a positive work environment, ultimately benefiting the organization by fostering employee satisfaction and minimizing managerial challenges.
