Quicks Terms of Service

Quicks Terms of Service

Originally effective: 13 January 2022
Effective date of this revision: 14 October 2026
Last updated: 14 October 2026

These Terms of Service (Terms) govern the Quicks AI tutoring and language-learning service, its onboarding and subscription pages, and the related applications and features that link to these Terms (Service). They explain who provides the product, who sells your subscription, and the conditions for using and paying for the Service.

1. Who you are contracting with

Purple Studio HQ Ltd, a company incorporated in Cyprus, registration number ΗΕ 417299, with its registered office at 18 Kastorias, Apt. 402, 1055 Lykavittos, Nicosia, Cyprus (Purple), operates the Service and owns or licenses the technology used to provide it.

STICKERPLACE INC., a company incorporated in Delaware, United States, registration number 6894934, with its registered office at 160 Greentree DR STE 101, Dover DE 19904, USA (Stickerplace), is an authorised seller of subscriptions to the Service.

Your contract for use of the product is with Purple. Your contract for each paid subscription is with the company identified as the seller before you place the order and in the order confirmation (Seller). Purple and Stickerplace may each sell subscriptions. A third-party merchant of record, such as PayPro Global, may instead be the Seller where expressly identified at checkout; its applicable purchase terms are provided with the offer. Your location alone does not determine the Seller.

The Seller is responsible for the subscription it sells, including charges, cancellation, refunds and purchase complaints, subject to the applicable purchase terms and mandatory law. Purple supplies the underlying product and technical operation. Using a payment processor does not release the Seller from its responsibilities. Where Purple sells your subscription, it performs both roles.

References to we, us or our mean Purple in relation to product operation and the relevant Seller in relation to a purchase. These Terms do not remove any responsibility a company has under mandatory law. Stripe and other payment providers may process payments. A payment provider is not your Seller merely because its name or logo appears on the payment page.

You accept these Terms when you affirmatively agree during registration or checkout. An order is accepted when the Seller sends an order confirmation and activates the purchased access. We provide the applicable Terms and subscription details in a form you can save. Existing subscriptions are not transferred to a different Seller merely because this page is updated.

2. The Service and eligibility

Quicks provides learning and practice with an AI tutor, including text or voice conversations, explanations, exercises, feedback and learning suggestions where those features are available in your plan. You interact with an AI system rather than a human teacher unless a feature expressly states otherwise. The offer presented before purchase specifies the included features, usage limits, supported devices and any material technical requirements.

Features, supported languages and usage limits may vary by plan. An internet connection and a compatible device are required; voice features also require microphone access. The Service may be available through our website, iOS or Android applications and a messaging bot, including WhatsApp. Availability depends on the feature, platform and applicable restrictions. Third-party platforms also have their own terms.

You must have reached the age of majority in your jurisdiction of residence and be legally able to enter into these Terms. The Service covered by these Terms is intended for adult users learning for their own purposes.

Provide accurate account and billing information, keep your login details secure and notify support promptly if someone uses your account without permission. Do not share access beyond the number of users included in your plan.

3. AI responses and acceptable use

AI responses can be inaccurate, incomplete or unsuitable, including corrections, translations and learning assessments. Check an answer before relying on or sharing it. Quicks does not guarantee fluency, an examination result, accreditation or a particular learning outcome. The Service does not provide medical, legal or psychological advice and is not an emergency service.

Use the Service lawfully and within the limits of your plan. You must not:

  • submit content without the necessary rights or permissions, infringe intellectual property or privacy rights, or disclose another person’s confidential information without authority;
  • use the Service for fraud, harassment, unlawful discrimination, sexual exploitation of children or other illegal or seriously harmful activity;
  • bypass access controls or usage limits, disrupt the Service, introduce malicious code, scrape or extract the Service systematically without permission, or reverse engineer it except where the law expressly permits this;
  • resell accounts or access, misrepresent AI responses as having been produced by a human, or use the Service for binding admissions, examination, employment, medical or other decisions with legal or similarly significant effects on a person.

Do not include sensitive information unnecessary for language learning, such as health records, identity documents or payment-card details. You must have the necessary rights and lawful authority for any personal data you submit. Our own data-protection obligations remain our responsibility.

4. Your materials and our intellectual property

You retain your rights in the prompts, messages, voice input and other materials you submit (Input). You give Purple and, only where necessary to fulfil your purchase, the Seller a non-exclusive licence to process, temporarily host, copy and adapt your Input to provide the requested features, maintain and secure the Service, and handle your support request. This includes keeping the minimum learning information needed for personalisation as described in the Privacy Policy. They may authorise service providers to perform these tasks subject to applicable restrictions. This licence does not authorise public promotion of your private conversations or unrelated commercial use of your Input.

AI-generated responses and materials are referred to as Output. As between you and Purple, you own any rights that may legally arise in your Output, and Purple assigns to you any such rights it holds. This does not transfer rights in the Service or in third-party materials. AI output may not qualify for intellectual property protection, may resemble other users’ output and is not guaranteed to be free of third-party rights.

You may use the Service for your own learning and use your Output for lawful purposes. Purple and its licensors retain all rights in the software, models, interface, branding and other pre-existing materials. Subject to these Terms and payment where required, Purple grants you a limited, non-exclusive, non-transferable right to access the Service for the duration of your permitted access.

The Input licence ends when the relevant material is deleted, except to the limited extent necessary for lawful retention, restricted backup recovery, security or an existing dispute, as explained in the Privacy Policy. It does not override your data-protection rights. Our use of personal data, including any use involving AI providers, is explained separately in that Policy.

5. Subscriptions and payments

Before you order, the offer and checkout identify the Seller, plan, price and currency, applicable taxes or their calculation, billing period, recurring price and cancellation conditions. A subscription renews automatically only where this is clearly stated before purchase and you expressly agree to recurring charges. A one-off purchase does not renew unless you separately agree.

By authorising a recurring subscription, you authorise the Seller, through its payment provider, to charge the payment method you supply for the initial period and each renewal until cancellation takes effect. Renewal charges are made on the renewal date shown in your subscription information. You can view your subscription and next payment date in your account in the iOS or Android application or in the Quicks bot. For a subscription billed by an app store, its subscription settings also contain the applicable billing details.

We do not currently offer a free trial. Paid access begins under the terms of the offer you purchase. Any introductory discount must be expressly stated before payment, together with the subsequent recurring price. The Seller provides confirmations and any notices required by applicable law.

Payments may be handled through Stripe, PayPro Global, an app store or another partner identified during checkout. Their applicable payment or purchase terms also apply to the transaction, without limiting mandatory rights. Keep your payment details current. If payment fails, the Seller may notify you, make reasonable further collection attempts for an amount already due, and suspend paid access until the issue is resolved. No additional or changed recurring charge is authorised merely by updating these Terms.

A price increase for your existing plan applies only to a future renewal after advance notice stating the new amount, effective date and cancellation options. The Seller provides the notice and obtains any additional consent required by law. It will not increase the price for a period you have already paid for.

6. Cancellation and refunds

To cancel renewal of a subscription purchased directly from us, submit a request through https://tutors.quicks.ai/help or email support@quicks.ai. Submit your request at least 24 hours before the scheduled renewal time to stop the next renewal, except where applicable law or the purchase terms give you a later cancellation deadline or a more favourable right. If the exact time or time zone is unclear, contact support for clarification; this does not limit your statutory rights. A request received later still stops subsequent renewals and does not waive any right to prevent or recover the nearest charge. We confirm cancellation and the date paid access ends. Receipt of your request, rather than our internal processing time, determines whether the applicable deadline was met.

After cancellation, paid access normally continues until the end of the current paid period. Cancelling renewal and deleting your account are separate actions. Deleting your account, uninstalling an app or stopping use of the bot does not itself cancel a subscription. Please cancel renewal separately before closing your account. If you have already deleted it, you can still contact support to cancel. Subscriptions billed by an app store must be managed through that store. These procedures do not limit mandatory rights or permit charges that are unlawful after access ends.

We do not offer a discretionary refund merely because you change your mind or stop using the Service. Unless the purchase offer or applicable law provides otherwise, fees for a started billing period are non-refundable and unused days are not credited. This does not affect statutory withdrawal rights, remedies for defective or undelivered services, or rights concerning unauthorised or incorrect charges. To request a refund, email support@quicks.ai with your account email and transaction details. The Seller identified for the purchase handles the request; where an app store or merchant of record controls refunds, its applicable process also applies.

If a purchase is expressly made through Apple, Google or another app store, its purchase, billing and cancellation procedures also apply. Use that store’s cancellation and refund channel where it controls the transaction. Mandatory consumer rights remain unaffected.

7. Consumer withdrawal and service remedies

Where applicable consumer law gives you a right to withdraw from an online purchase, that right remains available. For consumers in the European Economic Area or the United Kingdom, this generally includes 14 days after conclusion of a service contract, subject to applicable exceptions and any longer mandatory period. You can notify support@quicks.ai or write to your Seller before the deadline. State clearly that you wish to withdraw and identify the service, order, your name and contact details. No special wording is required. The absence of a free trial does not remove a statutory withdrawal right.

Following a valid withdrawal, the Seller reimburses the payments due to you without undue delay and within 14 days after receiving your decision, using the original payment method unless you expressly agree otherwise, without a reimbursement fee. If you expressly requested that services begin during the withdrawal period and received the legally required information, the Seller may deduct only the proportionate amount legally payable for services supplied before your withdrawal. Otherwise no such deduction applies. Merely opening the app or accepting these Terms is not treated as a blanket waiver of withdrawal rights.

If the Service is not supplied or does not conform to the contract, you retain all mandatory rights, including to have the problem corrected and, where the legal conditions are met, to a price reduction or termination and refund. Statutory rights and any longer local withdrawal period prevail over these Terms.

8. Changes to the Service and ending access

We may update the Service to maintain compatibility or security, comply with law, address abuse, or improve its functions. Required updates and changes during a paid period will comply with applicable digital-service rules. If a change materially reduces your paid access or use, we provide advance information in a form you can save and any legally required right to terminate without charge and receive an appropriate refund.

We may restrict content or suspend access where reasonably necessary because of a material breach, non-payment, a security threat or a legal requirement. Where practicable, we explain the reason and allow a reasonable opportunity to resolve it; urgent action may be taken where delay would create harm or be unlawful. You may contact support to request a review.

If we discontinue a paid service or end your access for reasons other than your material breach, the Seller refunds the unused prepaid portion. Any retention of fees following your breach must be lawful and proportionate; termination does not remove mandatory refund or compensation rights. You can request account closure through support, subject to the retention rules in the Privacy Policy.

9. Responsibility and liability

We provide the Service with reasonable care and skill. Subject to mandatory law, we do not promise uninterrupted or error-free operation or that every AI response will be accurate or suitable for your purpose. These qualifications do not remove obligations to supply the features and quality promised in your purchase.

For consumers, the relevant company remains responsible for loss or damage that was reasonably foreseeable as a result of its breach or negligence, as required by applicable law. Neither company is responsible for business losses arising from use of a personal learning subscription, to the extent permitted by applicable law.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability or remedy that cannot lawfully be excluded, including mandatory consumer and data-protection rights. Each company is responsible for its own obligations, without limiting any responsibility imposed by law or the Seller’s responsibility for the purchased access.

You remain responsible for unlawful Input and misuse of the Service attributable to you. This does not reduce any responsibility of Purple or the Seller for its own breach, fault or obligations under mandatory law.

10. Law and disputes

These Terms and the contracts governed by them are governed by the laws of the Republic of Cyprus, except where separate applicable purchase terms identify a different governing law for a third-party Seller. If you are a consumer, a choice of law does not deprive you of the mandatory protection of the laws of your country of habitual residence. You may bring proceedings before any court available to you under mandatory consumer jurisdiction rules.

Contact support@quicks.ai with a complaint so that the responsible company can try to resolve it. Contacting support is not a mandatory precondition to exercising a statutory remedy, approaching a regulator or bringing a claim.

11. Updates and other terms

We may amend these Terms for legal, security or operational reasons. We publish the revised text and effective date and give reasonable advance notice of changes materially affecting an existing subscription, except where a legal or urgent security requirement makes earlier action necessary. We obtain consent where required. Changes do not apply retrospectively to an existing dispute or authorise a different Seller to take over an existing subscription without the notices, consents and cancellation rights required by law.

Neither company may transfer its obligations in a way that reduces your contractual protection. Subcontracting does not release it from responsibility. You may not transfer your account without permission, except where mandatory law permits. If a provision is unenforceable, the remaining provisions continue to apply. These Terms and the specific offer accepted at checkout form the relevant agreement; the specific offer controls the purchased plan and price, and mandatory law always prevails.

12. Contact and privacy

For product support, billing, cancellation or complaints, email support@quicks.ai. Cancellation requests may also be submitted through https://tutors.quicks.ai/help. We do not provide telephone customer support. Postal correspondence may be sent to Purple or Stickerplace at the relevant address in section 1, or to a third-party Seller at the address in your purchase information. Our support team routes requests as appropriate.

Our Privacy Policy explains personal-data processing and your rights. Accepting these Terms is not consent to optional marketing, non-essential tracking or any other processing that legally requires separate consent.

Questions? Contact support@quicks.ai.