Why Do Creators Hate Adobe So Much?
Logically Answered・2 minutes read
Adobe, despite being popular, faces strong backlash due to issues like pricing and market dominance, leading to widespread customer dissatisfaction and low TrustPilot ratings. The shift to a subscription model with Creative Cloud in 2012 has fueled financial success but also alienated many users, highlighting a conflict between profit maximization and customer satisfaction.
Insights
- Adobe's shift to a subscription-based revenue model with the introduction of Creative Cloud in 2012 has been financially successful but has caused discontent among average users due to increased costs, leading to widespread dissatisfaction and negative reviews.
- While many customers express dissatisfaction with Adobe's product quality, pricing, and customer service, the company maintains its market dominance in creative software, partly due to a lack of viable alternatives, despite reports of unethical practices.
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Recent questions
Why do some people dislike Adobe?
Pricing, quality, customer service, and market position.
What revenue model did Adobe shift to in 2012?
Subscription plans.
How has Adobe's focus on profits affected its practices?
Decline in software quality, customer support, and ethical practices.
What is Adobe's TrustPilot rating?
Low at 1.2 stars with 89% 1-star reviews.
How does Adobe maintain its market position?
Monopoly in creative software.
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Summary
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Adobe's Controversial Dominance in Creative Software
- Adobe is known for creating software for professionals, such as PhotoShop, Premiere Pro, After Effects, Illustrator, and PDFs.
- Despite its popularity, there is a significant community that strongly dislikes Adobe due to various reasons like product quality, pricing, customer service, and market position.
- Adobe's TrustPilot rating is low at 1.2 stars with 89% of reviews being 1 star, indicating widespread dissatisfaction among customers.
- The introduction of Creative Cloud in 2012 changed Adobe's revenue model, shifting from one-time licensing fees to expensive subscription plans, causing discontent among users.
- While the subscription model benefited some professionals with multiple licenses, the average user found it costly, leading to dissatisfaction.
- Adobe's financial success has been driven by the subscription model, but it has alienated many customers who seek alternatives without success due to Adobe's market dominance.
- Adobe's focus on maximizing profits has led to a decline in software quality, customer support, and ethical practices, with reports of unethical tactics like locking free trial users into annual subscriptions and device limitations.
- In contrast, Adobe is highly regarded by its employees for offering flexibility, freedom, responsibility, and recognition, creating a positive work culture.
- Despite customer dissatisfaction, Adobe's monopoly in creative software allows it to maintain its position, with many users, including the author, continuing to use Adobe products due to familiarity and functionality.
