The psychology of communicating effectively in a digital world | Helen Morris-Brown | TEDxSquareMile
TEDx Talks・12 minutes read
Effective communication relies on sensory input, with face-to-face interactions being the most successful due to nonverbal cues. Digital communication requires careful risk management to prevent misunderstandings and learning from mistakes is crucial to improving skills and building trustworthy connections.
Insights
- Unconscious judgment of others based on sensory input is a natural process, influencing initial connections significantly.
- Mismatches in expectations can lead to discomfort and negatively impact relationships, emphasizing the importance of aligning expectations for productive and trustworthy connections.
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Recent questions
How do we establish connections quickly?
Through sensory information processing.
Why are face-to-face interactions considered successful?
Due to nonverbal communication.
How can we improve digital communication skills?
By learning from mistakes.
What is crucial for productive connections?
Matching expectations.
How can we manage risks in digital communication?
By being mindful of misunderstandings.
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Summary
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"Effective Communication: Sensory Input and Expectations"
- Initial connection is established within seconds through sensory information processing.
- Unconscious judgment of others based on sensory input is a natural process.
- Face-to-face interactions are deemed most successful due to nonverbal communication.
- Digital communication requires risk management to avoid misunderstandings.
- Typing messages can lead to reduced filter engagement and increased misunderstandings.
- Learning from mistakes is crucial in improving digital communication skills.
- Matching expectations is key to productive and trustworthy connections.
- Mismatches in expectations can lead to discomfort and affect relationships negatively.
