Patron incognito : Yves Hecker - Fondateur de LES BURGERS DE PAPA | EPISODE COMPLET
ICON TV - Aventure・2 minutes read
The closure of bars and restaurants due to the health crisis has severely impacted the catering sector, prompting Yvkerer, the CEO of Dad's Burgers, to go incognito to understand the challenges faced by his employees and improve operational efficiency. Through his experiences, he identifies numerous operational issues that need addressing, such as hygiene practices, ingredient quality, and staff training, while also fostering personal connections with employees like Kilian and Isis to enhance morale and support their growth.
Insights
- The sudden closure of bars and restaurants at midnight has severely affected the catering industry, leading to staffing challenges for roles like waiters and cooks, which are now difficult to fill due to the ongoing health crisis.
- Yvkerer, the founder of Dad's Burgers, is participating in "Boss Incognito" to reconnect with his restaurant operations after a period focused on delivery, highlighting his commitment to understanding the challenges faced by his employees and improving the overall quality of service.
- The franchise has ambitious growth plans, aiming to expand from 45 to 80 locations by 2023, and Yvkerer is focused on ensuring consistent quality and adherence to brand standards, particularly in food portions and ingredient quality, to enhance customer satisfaction and profitability.
- During his incognito experience, Yvkerer discovers operational inefficiencies, such as using unsuitable potato varieties for fries and excessive napkin usage, which not only impact food quality but also contribute to increased costs, emphasizing the need for better training and adherence to procedures.
- The narrative reveals a personal dimension as Yvkerer connects with employees like Kilian and Isis, fostering a supportive work environment that encourages growth and development, while also addressing the emotional challenges faced by staff in a high-pressure restaurant setting.
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