Controlling | One Shot | Class 12 | Chapter 8 | Business Studies

Rajat Arora23 minutes read

Effective management involves the five functions of Planning, Organizing, Staffing, Directing, and Controlling, with a focus on the importance of having a good control system in an organization to ensure goals are met. Controlling entails comparing actual performance with planned performance, identifying deficiencies, and taking corrective actions, with techniques like Critical Point Control and Management by Exception used to analyze deviations and maintain standards.

Insights

  • Controlling in management is a critical function that involves comparing actual performance with planned goals, identifying deficiencies, and implementing corrective actions to ensure organizational success and resource efficiency.
  • Feedback and continuous monitoring are essential components of the controlling process, enabling organizations to maintain employee motivation, discipline, and coordination while ensuring adherence to standards through techniques like Critical Point Control and Management by Exception.

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Recent questions

  • What are the five functions of management?

    Planning, Organizing, Staffing, Directing, Controlling

  • Why is controlling important in management?

    Controlling ensures goals are met and resources are efficiently used

  • How does a good control system benefit an organization?

    Maintains employee motivation, discipline, improves coordination, and ensures standards are followed

  • What are the techniques for analyzing deficiencies in controlling?

    Critical Point Control and Management by Exception

  • How are planning and controlling interdependent functions in management?

    Planning is forward-looking, while controlling assesses past performance

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Summary

00:00

"Effective Control Systems in Management"

  • Chapter 8 of the book focuses on the concept of controlling in management.
  • The five functions of management are Planning, Organizing, Staffing, Directing, and Controlling.
  • Controlling involves checking if the set goals are being achieved as planned.
  • It is crucial to have a good control system in an organization to achieve its goals.
  • Controlling involves comparing actual performance with planned performance.
  • If there are deficiencies, the reasons behind them must be identified and corrected.
  • Controlling is a continuous function that ensures goals are met and resources are efficiently used.
  • A good control system helps in maintaining employee motivation and discipline in the organization.
  • It also aids in improving coordination and ensuring that standards are followed accurately.
  • The process of controlling involves setting performance standards, measuring actual performance, and comparing the two to identify and rectify any discrepancies.

14:10

Analyzing Deficiencies: Critical Point Control vs. Management

  • Two techniques for analyzing deficiencies are Critical Point Control and Management by Exception.
  • Critical Point Control involves focusing on result areas within your control and not worrying about external factors.
  • Management by Exception entails setting limits for performance and taking immediate action if deviations occur.
  • Analyzing deviations involves finding the reasons behind them and taking corrective actions.
  • Planning and controlling are interdependent functions that cannot be separated.
  • Planning is forward-looking, focusing on future actions, while controlling is backward-looking, assessing past performance.
  • Planning involves creating plans for the future, while controlling evaluates and ensures the plans are followed.
  • Feedback is crucial in the controlling process, helping to identify reasons for deviations and improve future planning.
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