The psychology of communicating effectively in a digital world | Helen Morris-Brown | TEDxSquareMile
TEDx Talks・2 minutes read
Effective communication relies on sensory input, with face-to-face interactions being the most successful due to nonverbal cues. Digital communication requires careful risk management to prevent misunderstandings and learning from mistakes is crucial to improving skills and building trustworthy connections.
Insights
- Unconscious judgment of others based on sensory input is a natural process, influencing initial connections significantly.
- Mismatches in expectations can lead to discomfort and negatively impact relationships, emphasizing the importance of aligning expectations for productive and trustworthy connections.
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Recent questions
How do we establish connections quickly?
Through sensory information processing.
Why are face-to-face interactions considered successful?
Due to nonverbal communication.
How can we improve digital communication skills?
By learning from mistakes.
What is crucial for productive connections?
Matching expectations.
How can we manage risks in digital communication?
By being mindful of misunderstandings.
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