The Bar is So Low - The Realities of Memorable Service | Alex Cabañas | TEDxWilmingtonSalon
TEDx Talks・2 minutes read
Audience members are instructed to recall positive customer service experiences and identify emotions and key words associated with those interactions. The text emphasizes the importance of going the extra mile, storytelling, and creating a culture that prioritizes exceptional service, urging individuals and organizations to focus on improving service quality by sharing impactful stories.
Insights
- Recalling positive customer service experiences can be challenging due to our short memories, which often prioritize remembering negative interactions over positive ones.
- Creating a culture of exceptional customer service involves focusing on the customer's needs, going the extra mile, and transforming service philosophies into belief systems through storytelling to drive genuine engagement and motivation.
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Recent questions
How can positive customer service experiences be recalled?
By closing eyes, focusing on setting, words, emotions.
Why are negative service experiences more memorable?
Due to prevalence of remembering negative over positive experiences.
What is the key to achieving great customer service?
Focusing on customer needs and going the extra mile.
How can organizations improve their service quality?
By telling stories that resonate with employees and customers.
Why is storytelling important in creating a customer service culture?
To foster emotional connections and meaningful experiences.
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